Conflict resolution is all about the ability to express ones views clearly and firmly without aggression. For good conflict resolution, active listening and empathizing skills are required. When conflicts go unaddressed, it can have a negative impact on productivity and team work. Effective conflict resolution helps to maintain a healthy work environment. Statistical Modelling of our GeNeX prism assessments data, show that empathy and assertiveness top the list along with the problem solving skills, followed by team collaboration and active listening. Analysis also indicates that conflict resolution skills improve with the increase of experience and maturity levels of individuals. 65% of the middle and 83% of senior managers possess effective conflict resolution skills.
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